Frequently Asked Questions

Everything you need to know about your Zen Diamond experience.

Are your diamonds ethically sourced?

Yes, at Zen Diamond, we strictly adhere to the Kimberley Process to ensure all our diamonds are conflict-free and ethically sourced from reputable suppliers.

How long does shipping take?

We offer insured express shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-10 business days depending on customs.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item in its original condition and packaging for a full refund or exchange.

Do you provide a certificate of authenticity?

Absolutely. Every Zen Diamond piece comes with a GIA, HRD, or our own Zen Diamond Certificate of Authenticity detailing the cut, color, clarity, and carat weight of your stone.

Can I resize my ring after purchase?

Yes, we offer one complimentary resizing for most rings within the first 60 days of purchase. Please contact our customer service team to arrange the resizing process.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible customers.